Orders
Orders & Purchases
How do I place an order?
How do I place an order?
Browse our store, add items to your cart, and proceed to checkout. We accept major credit/debit cards and PayNow.
Can I change or cancel my order?
Can I change or cancel my order?
Please contact us via the Contact Us form as soon as possible. We'll do our best to help before your order is processed.
I received the wrong or missing item. What should I do?
I received the wrong or missing item. What should I do?
We're sorry to hear that. Please contact us via the Contact Us form with your order number and a photo, and we'll resolve it promptly.
How do I track my order?
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use it to track your delivery status.
Returns & Exchanges
Returns & Exchange
What is your return policy?
What is your return policy?
Returns may be requested within 7 days of delivery. Items must be unused, in original packaging, and in resellable condition. Please submit your request through our Contact Us form with your order number.
How do I exchange an item?
How do I exchange an item?
Please submit your exchange request through our Contact Us form form with your order number and the item you would like to exchange. We’ll review your request and guide you through the next steps.
What if my item arrived damaged?
What if my item arrived damaged?
We’re sorry about that. Please submit your request through our Contact Us form within 7 days of delivery, with your order number and clear photos of the damaged item and packaging.
How long does processing take?
How long does processing take?
Once we receive and inspect your returned item, refunds or exchanges are typically processed within 5–7 business days. Refunds will be issued to the original payment method.
Delivery
Shipping & Tracking
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free standard shipping on all Singapore orders over $50.
How long does delivery take?
How long does delivery take?
Standard delivery within Singapore typically takes 3–5 business days after your order is confirmed.
Do you ship internationally?
Do you ship internationally?
We currently deliver within Singapore only.
Product Help
Where can I find product care instructions?
Where can I find product care instructions?
Care instructions are listed on each product page. If you need more details, feel free to contact us via the Contact Us form.
Are your products suitable for Singapore homes?
Are your products suitable for Singapore homes?
Yes! All our products are thoughtfully selected for everyday Singapore home living — practical, comfortable, and easy to maintain.
I have a question about a specific product. Who can I ask?
I have a question about a specific product. Who can I ask?
Send us a message via the Contact Us form and we'll be happy to help.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard) and PayNow.
Is checkout secure?
Is checkout secure?
Yes. Our store uses SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms.
Will I receive a receipt?
Will I receive a receipt?
Yes, an order confirmation email will be sent to you automatically after your purchase.